Skip to content
Skip to service links: contact, tools, help, the group
Skip to search
Skip to main navigation
Skip to sub navigation
Skip to Footer with links to masthead, print, email a friend and disclaimer
 
 

Important Information

Link arrow DHL Nicaragua | Link arrow Important Information | COVID-19

Important Information

Latest Network UpdatesExternal Link / New Window
Due to the global COVID-19 outbreak, response times to phone and email inquiries may be longer than usual.

In order to keep providing our usual great service quality you can use our Digital assistant tools, for more info please click here.

To help you keeping up to date on our operations in impacted countries, click hereExternal Link / New Window for the latest update on our network status. This website will be updated twice per week.
In the face of the challenges posed by the current global COVID-19 situation, DHL Express is working to maintain a reliable delivery service for you and your customers. We are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions.
In order to ensure operational continuity and to keep connecting the world with a high-quality service, effective 1st April 2020 we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.
This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.
Please find below the mechanism of this surcharge:

For shipments billed in lbs
 Billing MethodChargeable WeightCharge Amount
Emergency Situation SurchargeFixed Charge
Per Shipment		Up to 6 lbsNo charge
7 - 66 lbs$2.50
67 - 150 lbs$16.00
151 - 660 lbs$54.00
>660 lbs$215.00
Please find below the mechanism of this surcharge:

For shipments billed in kgs
 Billing MethodChargeable WeightCharge Amount
Emergency Situation SurchargeFixed Charge
Per Shipment		Up to 2.5 kgNo charge
2.51 - 30 kg$2.50
30.1 - 70 kg$16.00
70.1 - 300 kg$54.00
>300.1 kg$215.00
In case you need further specific detail about the actual operational status in your country, please contact your account manager or customer service representative.
DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.
You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancelation of passenger flights in most countries.
Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.
These factors, among others, increase our costs during this period to unsustainable levels.
This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.
Below you will find how this will work for 2 example shipments:
  • 20 lb shipment from Chicago (United States) to London (United Kingdom):
    Surcharge amount: $2.50
  • 190 lb shipment from Bogota (Colombia) to Athens (Greece):
    Surcharge amount: $50
The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.
We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.
 
View updates from Deutsche Post DHL Group Coronavirus task force.View updates from Deutsche Post DHL Group Coronavirus task force.External Link / New Window